Can't find what you're looking for? Send us an email with your name, order number, and detailed description of the issue you are experiencing.

Outway

Warranty PolicyWe offer a one year warranty on all purchases against manufacturing defects. Damage caused by, but not limited to, incorrect packaging removal, normal wear and tear, user error, and abrasion will not be covered by our warranty. All warranty claims are subject to review and inspection. Socks purchased from retailers other than our website (www.outway.com) must be returned to the retailer they were purchased from. Start A Warranty ClaimTo submit a warranty claim, please use our <a href="https://returns.outway.com/#/">Returns and Exchanges Portal</a>. You&#x2019;ll need your order number (for example, U123456, found in your order confirmation email) and your postal or ZIP code to get started. You can also visit TRACK AND MANAGE MY ORDERS in our Help Centre to locate your order.You&#x2019;ll be asked to upload a photo showing the issue so our team can review it. Once your claim is submitted, our team will assess it and get back to you. There is no need to send the defective item back to us.If you experience any trouble submitting your warranty claim, please reach out to our Customer Experience team at <a data-start="696" data-end="712" rel="noopener">hello@outway.com</a>, and we&#x2019;ll be happy to help Have questions? Reach out to us by email at hello@outway.com or through the chat window; we&#x2019;re happy to help!

Warranty Policy. We offer a one year warranty on all purchases against manufacturing defects. Damage caused by, but not limited to, incorrect packaging removal, normal wear and tear, user error, and abrasion will not be covered by our warranty. All w

WarrantyUpdated a month ago