Outway

We're sorry to hear that your order hasn't shipped yet. We usually ship orders within five business days of receipt, but it can take up to seven business days to ship an order during sale periods.   As long as you have recevied an order confirmation email from us, we have your order and it is in the queue to be shipped.  When it is ready to ship, you will receive a shipping confirmation email from us with your tracking information.

Thank you for your patience.  If you have any further questions or concerns please contact us here and select "Delivery Issues".

My order hasn't shipped yet

We're sorry it's taking so long to ship your order. We endeavour to have orders shipped within five working days of receipt, this can rise to seven business days during sale periods and the holidays.   If it's been longer than this, please let us know here (select "Delivery Issues").   