Returns and ExchangesUpdated a month ago

Return and Exchanges Policy

Returns and exchanges are available on select products purchased within the last 100 days. Please note that Sale, Last Chance, and Mystery items are final sale and not eligible for a refund.

To qualify for a return, items must be unworn, undamaged, and in their original packaging. Once we receive your return, all products will be inspected to ensure they meet our return policy. Return shipping or postage fees will apply.

Refunds will be processed using the original form of payment and may take 5–10 business days to appear on your bank statement.

If you purchased your product from a retailer rather than our website (www.outway.com), please contact that retailer directly to process your retur

How to start a return or exchange

To start a return or exchange, simply use our Returns and Exchanges Portal [HERE]. You’ll need your order number (for example, U123456, found in your order confirmation email) and your postal or ZIP code to get started. You can also visit TRACK ORDER in our Help Centre to locate your order details.

Please note that return shipping or postage fees will apply

There was a mistake with my order

We’re here to make this right. Please head to our Returns and Exchanges portal HERE. You will need your order number (format U123456) and your postal/ZIP code to get started: Alternatively, go to TRACK ORDER in the Help Centre to find your order

• Select “I didn’t receive the right item” or “Missing item” as appropriate.  
• You'll be prompted to upload a photograph of the incorrect socks, or if we missed out a pair, a photo of all the socks you did receive. 
• If you were sent an incorrect item, there is no need to return the item. Feel free to keep it on us and use it as a gift, or add it to your own collection.

Have questions? Reach out to us by email at [email protected] or through the chat window; we’re happy to help!