Returns and ExchangesUpdated 11 days ago
Return and Exchanges Policy
Returns and exchanges are eligible on select products that have been purchased within the past 100 days. Sale, Last Chance and Mystery Products are final sale and not eligible for a refund.
Products eligible for return must be unworn, undamaged, and still in their original packaging. All items will be subject to inspection once received to ensure they adhere to our policy.
Refunds will be issued in the same form as the original payment received and may take five to ten business days to reflect on your bank statement.
Products purchased from retailers other than our website (www.outway.com) must be returned to the retailer they were purchased from.
How to start a return or echange
To start a return or exchange, use our Returns and Exchanges Portal HERE. To proceed, you will need your order number (e.g. U123456, found on your order confirmation email) and your postal code/ZIP-code. Return shipping/postage charges will apply.
There was a mistake with my order
We’re here to make this right. Please head to our Returns and Exchanges portal HERE. You will need your order number (format U123456) and your postal/ZIP code to get started:
- Select “I didn’t receive the right item” or “Missing item” as appropriate.
- You'll be prompted to upload a photograph of the incorrect socks, or if we missed out a pair, a photo of all the socks you did receive.
- If you were sent an incorrect item, there is no need to return the item. Feel free to keep it on us and use it as a gift, or add it to your own collection.