Returns and ExchangesUpdated 15 days ago

Returns and Exchanges Policy

Returns and exchanges are available on select products purchased within the last 100 days. Sale, Last Chance, and Mystery items are final sale and are not eligible for a return or exchange.

To qualify for a return, items must be unworn, undamaged, and in their original packaging. All returned items are inspected on receipt to ensure they meet our return policy. Please note that return shipping or postage fees apply.

Refunds are processed to the original form of payment and may take 5 to 10 business days to appear on your statement.

If you purchased your socks from a retailer rather than outway.com, please contact that retailer directly to process your return.

How to Start a Return or Exchange

To start a return or exchange, use our Returns and Exchanges Portal here. You'll need your order number (for example, U123456, found in your order confirmation email) and your postal or ZIP code to get started. You can also visit TRACK ORDER in our Help Centre to locate your order details.

Please note that return shipping or postage fees apply.