There Was a Mistake With My OrderUpdated 16 days ago

We're sorry about that,  and we'll make this right. Head to our Returns and Exchanges Portal here with your order number (format U123456) and your postal or ZIP code to get started. You can also find your order details via TRACK ORDER in the Help Centre.

From there, select "I didn't receive the right item" or "Missing item" as appropriate. You'll be prompted to upload a photo, either of the incorrect item, or of all the socks you did receive if something was missing.

If you were sent an incorrect item, there's no need to return it. Keep it on us;  pass it on to someone who'll get some use out of it, or add it to your own collection.