About Your Order
Update your order, and questions about shipping
My Order Shows as Delivered But I Haven't Received It
If your tracking shows delivered but your order hasn't arrived, it's worth checking with anyone else in your household who might have accepted it, and having a look in any spots your carrier might use; a porch, secondary building, side entrance, or
Shipping Questions
Do you offer international shipping?. Not at this time. We currently ship to Canada and the USA only. How long does it take to receive my order?. Orders are typically processed within 1–3 business days and delivered within 2–8 business days after tha
Can I make changes to my order?
Update or change order. You can add items, remove items, or update your shipping address within 30 minutes of placing your order; just follow the link in your order confirmation email. After that window, our warehouse quickly picks up orders and cha
There Was a Mistake With My Order
We're sorry about that, and we'll make this right. Head to our Returns and Exchanges Portal here with your order number (format U123456) and your postal or ZIP code to get started. You can also find your order details via TRACK ORDER in the Help Cen