Returns and Exchanges Policy. Returns and exchanges are available on select products purchased within the last 100 days. Sale, Last Chance, and Mystery items are final sale and are not eligible for a return or exchange. To qualify for a return, items

Returns and Exchanges PolicyReturns and exchanges are available on select products purchased within the last 100 days. Sale, Last Chance, and Mystery items are final sale and are not eligible for a return or exchange.To qualify for a return, items must be unworn, undamaged, and in their original packaging. All returned items are inspected on receipt to ensure they meet our return policy. Please note that return shipping or postage fees apply.Refunds are processed to the original form of payment and may take 5 to 10 business days to appear on your statement.If you purchased your socks from a retailer rather than outway.com, please contact that retailer directly to process your return.<hr style=" text-decoration: none;">How to Start a Return or ExchangeTo start a return or exchange, use our Returns and Exchanges Portal <a href="https://returns.outway.com/#/" class="fr-green fr-strong">here</a>. You&apos;ll need your order number (for example, U123456, found in your order confirmation email) and your postal or ZIP code to get started. You can also visit TRACK ORDER in our Help Centre to locate your order details.Please note that return shipping or postage fees apply.

Returns and Exchanges

Warranty Policy. All Outway socks purchased at outway.com are covered by a one-year warranty against manufacturing defects. Please note that damage resulting from incorrect packaging removal, normal wear and tear, user error, or abrasion is not cover

Warranty PolicyAll Outway socks purchased at outway.com are covered by a one-year warranty against manufacturing defects. Please note that damage resulting from incorrect packaging removal, normal wear and tear, user error, or abrasion is not covered.Socks purchased from a retailer other than outway.com must be returned to the original retailer for warranty claims.<hr style=" text-decoration: none;">How to Submit a Warranty ClaimTo submit a warranty claim, use our Returns and Exchanges Portal &#xA0;<a href="https://returns.outway.com/#/">Returns and Exchanges Portal</a>. You&apos;ll need your order number (for example, U123456, found in your order confirmation email) and your postal or ZIP code to get started. You can also find your order details via TRACK AND MANAGE MY ORDERS in our Help Centre.You&apos;ll be asked to upload a photo showing the issue so our team can review it. There&apos;s no need to send anything back to us. &#xA0;Once your claim is submitted we&apos;ll review it and get back to you.If you have any trouble submitting your claim, contact our Customer Experience team <a href="https://contact.gorgias.help/forms/jpjdjccp" class="fr-green fr-strong">here</a> and we&apos;ll sort it out.

Warranty

We're sorry about that,  and we'll make this right. Head to our Returns and Exchanges Portal here with your order number (format U123456) and your postal or ZIP code to get started. You can also find your order details via TRACK ORDER in the Help Cen

We&apos;re sorry about that, &#xA0;and we&apos;ll make this right. Head to our Returns and Exchanges Portal <a href="https://returns.outway.com/#/">here</a> with your order number (format U123456) and your postal or ZIP code to get started. You can also find your order details via TRACK ORDER in the Help Centre.From there, select &quot;I didn&apos;t receive the right item&quot; or &quot;Missing item&quot; as appropriate. You&apos;ll be prompted to upload a photo, either of the incorrect item, or of all the socks you did receive if something was missing.If you were sent an incorrect item, there&apos;s no need to return it. Keep it on us; &#xA0;pass it on to someone who&apos;ll get some use out of it, or add it to your own collection.

There Was a Mistake With My Order

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Returns and Warranty

Returns and Exchanges

Warranty

There Was a Mistake With My Order